CarTrawler Announces Winners of 2019 Customer Satisfaction Awards

The winners were narrowed down from a field of more than 1,600 car rental suppliers across nine location-based categories.

CarTrawler is proud to partner with proactive suppliers who have demonstrated a true committment to enhancing the experience of our mutual customer base.

CarTrawler, the leading B2B provider of car rental and mobility solutions to the travel industry globally, has announced the winners of its 2019 Customer Satisfaction Awards. The annual awards acknowledge and commend the efforts of independent and global car rental suppliers in raising customer satisfaction levels and are based on geographic location and supplier type. The winners were narrowed down from a field of more than 1,600 car rental suppliers across nine location-based categories.

Customer Satisfaction of car rental suppliers is measured using the Net Promoter Score (NPS). This metric, which comprises direct feedback from customer surveys, was used to assess and choose award winners. The awards were presented by CarTrawler’s Director of Supply, Sally O’Donnell, during CarTrawler’s Annual Winter Conference in Powerscourt Hotel.

CarTrawler is delighted to congratulate the following winners:

  • Best European Location, Individual Supplier – Guerin, Porto Airport
  • Best European Location, Global Supplier – Budget, Stansted Airport
  • Best American Location, Global Supplier – Alamo, Miami Airport
  • Best Australasian, Middle East and Africa Location, Individual Supplier – Bargain Car Rentals, Brisbane Airport
  • Best Australasian, Middle East and Africa Location, Global Supplier – Europcar, Cape Town Airport
  • Worldwide Supplier Location of the Year 2019 – Dollar, Mallorca Airport

CarTrawler’s Customer Centre of Excellence staff also chose winners who exemplified outstanding excellence in customer service. Winners were announced in two overall categories:

  • Outstanding Service Award, Individual Supplier – Sicily by Car
  • Outstanding Service Award, Global Supplier – Enterprise Alamo

Michael Nolan, CarTrawler’s chief customer officer commented: “I’d like to congratulate the winners of this year’s CarTrawler Customer Satisfaction Awards. As an advocate for the customer, we want to promote those suppliers who have excelled in distinguishing themselves as leaders by consistently improving the customer experience. CarTrawler is proud to partner with proactive suppliers who have demonstrated a true committment to enhancing the experience of our mutual customer base.”

About CarTrawler

CarTrawler brings opportunities to life through a global online marketplace connecting partners, customers, and suppliers. Its market-leading B2B mobility platform expands airline and travel partners’ offering to their customers, while deepening those relationships and creating substantial ancillary revenue opportunities. CarTrawler provides unrivalled breadth and depth of mobility suppliers across the globe, including car rental, private airport transfer, and ride-hailing services. CarTrawler works in partnership with many of the world’s biggest travel brands, providing mobility services for more than a quarter of the top 100 airlines globally, including Alaska Airlines, Norwegian Air Shuttle, Jetstar, SWISS, KLM and Emirates. As a B2B company CarTrawler focuses solely on helping its airline and travel partners build their brands. CarTrawler creates innovative, data-led solutions for some of the largest airlines and travel partners in the world, operating from its headquarters in Dublin, Ireland. CarTrawler is private equity backed by BC Partners and Insight Venture Partners. For more information visit cartrawler.com.

For more information:

Laura Ryan, Marketing Manager: (+353) 1499 9611 or lryan@cartrawler.com

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Published at Thu, 07 Nov 2019 00:00:00 +0000